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The Election, Flickr, Change We See and feedback loops.
I have just read a great blog post on the telegraph website written by Kate Day on the Labour Party’s recent Flickr campaign and the debacle that followed… Essentially Labour’s idea was simple, they...
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Using the right social tools
“Erm so how do we do customer service on Twitter? I hear Dell do it and so do Comcast and BT so now I want in!” “OK but we have looked into it and very few of your customers actually use twitter, they...
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Is community management a bad idea?
I had an interesting conversation on Friday with a marketing agency called Qube from Brighton, we sat on the roof terrace at Nokia’s Soho office and began by discussing the state of the industry, a...
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