The Election, Flickr, Change We See and feedback loops.
I have just read a great blog post on the telegraph website written by Kate Day on the Labour Party’s recent Flickr campaign and the debacle that followed… Essentially Labour’s idea was simple, they...
View ArticleUsing the right social tools
“Erm so how do we do customer service on Twitter? I hear Dell do it and so do Comcast and BT so now I want in!” “OK but we have looked into it and very few of your customers actually use twitter, they...
View ArticleIs community management a bad idea?
I had an interesting conversation on Friday with a marketing agency called Qube from Brighton, we sat on the roof terrace at Nokia’s Soho office and began by discussing the state of the industry, a...
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